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Warranty

  • 1-Year International Warranty
  • Free Pickup & Drop

De Valeur offers a 1-Year warranty for customers who purchase our products directly on the De Valeur website.

For products purchased from our website, our warranty is for 1 year from the date of purchase. We will replace or repair a watch if the defect is covered by the warranty.

For customers purchasing from other channels, such as local authorized retailers, the warranty service will be handled by the original retailer.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use. Other components or areas not included in the above will not be covered by this warranty.

Please note that repair/replacements will not be processed under the warranty in the following cases:

- Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.) 

- Failure or damage caused by unjustifiable repair or customization

- Aesthetical changes that occur during normal wear and tear, or aging occurrences (minor scratches, color changes on the case or strap, peeling of the plating)

- If no proof of purchase is available

- Battery replacement